Communiqué June-July 2022

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The Aged Care Workforce Industry Council (ACWIC) is here to support the aged care sector. As we continue to move through this period of rapid reform, we have been working to engage with a wide range of stakeholders and make progress on key projects.

Read on to find out more about:

Workforce Planning Tool

The Aged Care Workforce Industry Council’s Workforce Planning Tool was launched on 8 June 2022. The online tool has been visited by over 2000 people.

This free, interactive resource for the aged care sector is available online, via the Aged Care Workforce Industry Council (ACWIC) website.

The tool helps workforce activity planners to better understand workforce planning, adopt proactive workforce planning practices, and sustain the practice over the long term. It is suitable for small to medium aged care providers across residential and community care settings.

The tool was co-designed with and for the aged care sector. It is easy to use and fits with the daily demands of those responsible for workforce planning.

Please share the news about this valuable resource with your networks to ensure that as many aged care providers as possible take advantage of it.

Lunch and learn sessions

To learn more, join us online for a demonstration of the workforce planning tool. Workforce Activity Planners and those responsible for workforce planning are encouraged to join these sessions and ask questions. The sessions are designed to provide tuition and guidance on how to use the tool.

For session dates and times, and to register, visit our website.


Designing the future structure of the aged care workforce

The intention of this project is to design a workforce structure – that is, the job roles and job families that will be required across the workforce – to deliver models of care which holistically address the physical, social, and emotional needs of older people. We are examining potential job pathways and career options, to lay out a plan for meaningful jobs with a long-term future. This will allow workers and volunteers over time to continue to grow and develop their skills within the sector.

Thank you to everyone who has contributed to the work so far, to understand the current structure of the aged care workforce and establish a design for the future.

In May and June, we held a series of online workshops to discuss your ideas, vision and thoughts on how the future aged care workforce should be structured to ensure older people receive the care they deserve, and that those working in the sector have meaningful career pathways. The presentation slides from the workshop are available to download from our website.

We are now finalising the first stage of this project and will soon publish a comprehensive report on the achievements to date.

We will continue to work with the sector to explore the structure of the workforce, with a particular focus on job roles and job families that we were unable to capture in detail during the first phase of the project. Details about opportunities to be involved in further consultation will be released soon.


Voluntary Industry Code of Practice to become a best practice program

Work is about to begin on the development of a new best practice program for the aged care sector. The tender process is being finalised for a supplier to undertake a review of successful best practice programs from Australia and internationally, to identify options that could be applied within the aged care sector in Australia. The successful tenderer will be announced soon.

The transition to a best practice program has begun in response to feedback from the sector. While some of the elements of the Voluntary Industry Code of Practice (VICOP) will be retained, including the seven principles that underpin the code, this re-framing is an opportunity for the aged care sector to show pro-active leadership to drive better outcomes for the sector.

The objectives of the best practice program will be:

  • engage and encourage employers to strive for excellence beyond compliance measures, to provide excellent care for older Australians,
  • embed truly consumer-centred care in practice, and
  • provide a workplace that promotes and develops a skilled workforce, which is more responsive to the needs and expectations of older people.

The planned implementation date for the best practice program early 2023.

Opportunity to shape the best practice program for aged care

There will be many opportunities for the sector to influence and shape the development of the best practice program over the coming months. To register your interest to be involved, or to provide suggestions and comments, please contact


Fact sheets

The Aged Care Workforce Industry Council has developed a series of fact sheets, based on the most up-to-date research and data available in the sector. These fact sheets provide a snapshot of the current workforce and workforce projections into the future. To access the fact sheets, please visit our website.

Next meeting

The Council’s next Board meeting will take place on Thursday 11 August 2022.


Research into communication preferences – palliative care

The Department of Health and Aged Care is conducting research to understand communication preferences regarding palliative care in the primary care and aged care sectors. The results will directly inform future communications and support the workforce. To participate, contact

Home Care Workforce Support program – Provider survey

The Home Care Workforce Support Program is an initiative of the Australian Government aimed at strengthening the personal care workforce, and helping older people live at home for longer.

Home care providers in in Victoria and Tasmania are invited to contribute to a survey about their current workforce and future workforce plans.

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